Privacy Policy

POLICIES

Credit Card Charges: Your card will be charged at time of purchase.

Custom Orders: Custom orders take approximately 6 to 8 weeks for delivery. Some custom orders may arrive sooner, depending on the country of origin. All custom orders are final sale and are not refundable or exchangeable.

 

Return Policy: 

Excluding custom orders, CABOCHON FINE JEWELRY online offers a 7 business day money back guarantee provided the merchandise is in original condition, unworn and undamaged. The original receipt must accompany the return and you  must receive a return authorization number (RA #) prior to shipping merchandise back to us. To return jewelry and to receive an RA # please contact customer service at info@cabochonfinejewelry.com or call (310) 576-2455 to speak with a sales associate. The merchandise must be shipped back fully insured. All return shipping charges, including insurance, must be paid for by the sender. We are not responsible for merchandise that does not make it back to us. 

 

Sale Items: 

All sale items can be exchanged only for sale items within 10 days. No refunds or store credit.

 

Holiday Returns: 

Merchandise purchased from November 24th thru December 31st will have an extended return period until January 15th.

 

Shipping:
 
Shipping it will be charge base on insurance of merchandise. All merchandise is shipped via FedEx second day air. Merchandise will either be shipped on the day of purchase or the following day pending credit card authorization. We do not ship or deliver on weekends or holidays. We can only ship within the continental US, Hawaii and Puerto Rico and will not ship to PO boxes. We cannot guarantee second day delivery to Hawaii or Puerto Rico. All merchandise is fully insured and a signature is required for delivery. 
Cabochon Fine Jewelry online does not ship to ANY address other than the billing address of your credit card.  If you require next day delivery, or would like to ship to an alternate address or an address outside of the USA please contact a sales representative at (310) 576-2455.

 

Refunds: 
 
After the item is inspected and deemed in original condition, your credit card will be refunded. Refunds usually appear on your credit card statement one to two billing cycles later. CABOCHON FINE JEWELRY is not liable for merchandise being shipped back to us. Please make sure the merchandise is fully insured in case of lost or stolen packages. Please ship all packages to the address above.
 

Exchange/Store Credit: 

All items may be exchanged or returned for a store credit within 14 business days. Store credit does not expire and may be transferred. Please refer to our return policy for shipping merchandise back to SG with the appropriate RA#.

 

Sizing/Alterations:

Many of our jewelry pieces can be sized or altered. We offer this service free of charge, in most cases, at time of purchase. Sale items are excluded and charge will apply . This applies strictly to in-stock items and not to custom orders. To find out if a particular piece of jewelry can be altered please contact info@cabochonfinejewelry.com

 

Layaway Plan: 

CABOCHON FINE JEWELRY offers a three month interest free layaway plan.  A 30% deposit is required and the item(s) must be paid in full within 90 days of purchase.  If item(s) are not paid in full within 90 days, the deposit will be forfeited. The merchandise stays in CABOCHON FINE JEWELRY'S possession until full payment is made. 

 

Privacy policy: 

Your privacy is very important to CABOCHON FINE JEWELRY, therefore we do not sell, trade or rent your personal information to third parties. If you provide us with personally identifiable information, this may be used to communicate to you information regarding CABOCHON FINE JEWELRY's products, promotions and services. If you place an order with CABOCHON FINE JEWELRY, we may use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, and provide you with any other information that we deem helpful or of interest to you.

 

Security: 

Your online credit card transactions are secure with us and CABOCHON FINE JEWELRY online.  

 

Error Disclaimer: 

CABOCHON FINE JEWELRY makes every effort to ensure accurate information is listed on the website. If an error occurs, whether human or technological, CABOCHON FINE JEWELRY reserves the right to make adjustments to the order after it has been placed. The purchaser will be promptly notified of any necessary changes.

 

Thank you

 

1426 Montana Ave, Santa Monica, CA 90403
(310) 576-2455